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Background:
A small business and a medical practice have similar operational elements: Customers/patients, service/healing, invoicing/billing, customer service/patient satisfaction, employees, relationships, product or service lifecycle/new or different technologies and procedures, accounts receivable, accounts payable, marketing, growing, responding, and so on.
Both physicians and small business owners are often excellent in providing the skilled service for which they were trained; however management of the business or practice requires a different skill set, involves performing activities which are not enjoyable or satisfying, and frankly, management can be perceived as boring and is often seen as a necessary evil.
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Mission:
The mission of PRISM Management Resources is to make a positive difference in the business management of medical practices and small businesses. PRISM supports physicians and small business owners as they:
- Identify and maximize strengths
- Work to the highest and best use of their time
- Develop and implement a project
- Solve a problem
- Improve operations and become more efficient
- Achieve customer/patient satisfaction and more importantly retention
- Take steps to become financially stronger
PRISM offers organization, sanity, confidence, attention to detail, encouragement, and an evenhanded approach. PRISM clients receive the benefit of:
- Analytical strengths - to organize and make sense of the details
- Balanced perspective - to explore a problem and find solutions
- Challenging - to do the right thing
- Coaching - to bring out the best in a talented individual or team
- Encouragement - to face tough issues, but more importantly to see one's strengths
- Harmony - to find the common ground in problem resolution
- Humor - to enjoy the working experience and achieve balance
- Management expertise gained in a variety of organizational settings over many years
PRISM takes ownership in the project and says "Let's get this done together."
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